Frequently Asked QuestionsPRODUCT INFORMATION
Product types and details on our various offerings.
Please allow 5-7 business days to process your order before shipping.
**Holiday Ship Times**, Shipping methods, costs, delivery times, and how to track an order.
Returns, Exchanges, Security, and Privacy policies.
If you're unable to find your answer in this FAQ section, here's how to contact us.
Product FAQsWhat is an Image Panel?
Our Image Panels are a contemporary stylish mounting process that allows the image to be viewed from all angles with little or no glare. Quotes are laminated onto custom sized wood panels. Robust moisture resistant UV cut vinyl laminate protects and enhances the beauty of your art work.
The Solid Box displays your quote on a one-inch beveled premium wood board that lies flush with the wall. A keyholed slot for all Solid Box Hanging hardware included – keyhole routed in the back of the panel to make it ready to hang.
- How do I know my order was processed?
You will receive an order confirmation via email just moments after making your purchase. This email will include an itemized receipt as well as an order confirmation number for your reference.
- How do I change or cancel an order?
We do our best to accommodate any changes to an order. Our products do ship very quickly after sale. Please contact us at email@example.com or call 510-352-4500 within 24 hours of purchase to adjust an existing order.
- Do you charge sales tax?
We automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of California.
- What forms of payment do you accept?
We accept VISA, MasterCard, American Express, and Discover.
- Can I place an order over the telephone?
For your convenience and fastest possible service, we encourage you to order online. However, please feel free to call 510-352-4500 between the hours of 8:00 a.m. and 5:00 p.m. (PST) to place an order.
- How will my package be shipped?
PLEASE ALLOW 5-7 BUSINESS DAYS (7-10 BUSINESS DAYS IN NOV AND DEC) FOR PRODUCTION BEFORE CHOOSING YOUR SHIPPING METHOD.
For Shipping we use the USPS Priority Mail, 1-3 days; and UPS: Ground, 3 Day, 2 Day, Next Day Air.
Our facilities are in CA. If shipping to a CA address, consider using UPS Ground or USPS Priority for fastest delivery, 1-2 days)
**Holiday Ship Times**
For Delivery by 12/23/2014
Place your order before the following dates:
UPS Ground, December 7
UPS 3-Day, December 13
UPS 2-Day, December 14
UPS Overnight, December 15
USPS Priority, December 13
NOTE: We promise to do everything we can to get your order to you on time. We use the most reliable shipping services available, the U.S. Postal Service and UPS. Unfortunately, even within the dates above, we cannot guarantee that circumstances won't prevent delivery by Christmas day. Express shippers suspend delivery guarantees during the holiday season due to high volumes and the likelihood of bad weather. We recommend that you order early and allow additional shipping time for your package to arrive. The dates listed are for US orders.
- How will I know when my order has shipped?
You will receive a shipping confirmation email when your order has shipped. This will provide tracking information so that you may monitor its progress. If you need your order for a special event, please call us at 510-352-4500 or email firstname.lastname@example.org. We'll bend over backwards to get your order where you need it, when you need it.
- When will my order arrive?
Photographic prints usually ship in 2-3 business days after sale. Framed photos, image panels, and photos on canvas usually ship within 3-5 business days.
- Can I track my order?
Yes. You will receive a shipping confirmation email when your order has shipped. This will provide tracking information so that you may monitor its progress.
- Do you ship internationally?
Reprint Mint currently only accepts orders from customers who are shipping to addresses in the U.S. only.
- Return and Exchange Procedures
We are committed to quality products and your satisfaction. If you are not completely satisfied with your order, we will gladly accept a return for exchange or for refund, provided the item is returned within thirty (30) days from date of shipment. Shipping charges will not be refunded.
When shipping your item back to us, we strongly encourage you to return your item via a trackable method. Remember, without a physical item, we cannot process your return request.
If you wish to exchange an item after receipt, place the product in its original packaging and return it to us at the address below:
14529 Griffith St
San Leandro CA 94577
If you do not have the original packaging, the item should be taken to your local packaging store to assure proper mailing procedures. Please be certain to include the following information:
• Item being returned
• Telephone Number
• Order Number
Once your returned product is received in good condition, we will issue a credit within 10 business days. Shipping and handling charges will not be refunded.
Reprint Mint utilizes a secure server in all the transactions that hold sensitive information. A secure server guarantees the privacy of data transmitted through the Internet, including credit card information, through an SSL protocol that encrypts the information.